Felina AI

AI voice agent platform

Teach It Once. Felina AI Scales It.

Felina is an AI voice agent for business calls. Configure it once with your approved business knowledge, and it answers enquiries, follows up and hands over to your team — the same way, every call.

Choose your industry

Five steps

How Felina works

Five steps from your business knowledge to handled calls. What Felina can do in your business depends on the information and systems you approve.

  1. Step 1: Configure

    Share approved business information — products, services, timings, policies and how you like customers handled.

    Felina only uses the information you approve.

  2. Step 2: Connect

    Link your phone line and, where needed, authorised systems such as your CRM or inventory.

    Integrations depend on your system, API access and data permissions.

  3. Step 3: Converse

    Felina answers and makes the calls it has been configured for, in English or Tamil.

    Language and dialect coverage depends on what has been configured and tested.

  4. Step 4: Escalate

    When a caller needs a person, Felina hands the call or the enquiry to your team.

    Needs a defined escalation path to your staff.

  5. Step 5: Review

    Your team reviews call outcomes and picks up the follow-ups that need a human.

    Automatic logging into a CRM needs an integration.

More on how Felina works

Business impact

What changes when every call gets an answer

Fewer missed customers and less repetitive work for your team. We publish numbers here only once they are verified.

  • Fewer missed calls

    Callers reach an answer during busy hours instead of a ringing line.

  • Consistent answers

    Every caller hears the same approved information, in your tone.

  • Less repetitive work

    Routine questions are handled, so staff focus on customers who need them.

  • Organised follow-ups

    Enquiries are captured so the right person follows up.

Illustrative example

What a Felina call looks like

An illustrative customer call: what the caller asks, the approved information Felina uses, and where the outcome goes.

Sample admission enquiry

Illustrative example
  1. CallerHi, I want to know about the Class 11 science batch. When does it start?
  2. FelinaHappy to help. The next Class 11 science batch starts in the first week of June. Would you like the timings and fees?
  3. CallerYes. Is there a weekend option?
  4. FelinaThere is a weekend batch on Saturdays and Sundays. I can share the fees now, or arrange a counsellor call. Which would you prefer?
  5. CallerA counsellor call tomorrow evening, please.
  6. FelinaDone — I've noted a counsellor call for tomorrow evening. Our admissions team will reach you then.
  7. Outcome: Enquiry recorded: Class 11 science · weekend batch · counsellor callback requested.
Illustrative conversation written to show the flow. It is not a recording of a real customer call.
See how Felina works for Education

See Felina handle your calls

Tell us about your business and the calls you want to automate. Our team will follow up to arrange a demo.

Book a Demo