Felina AI
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Education

Answer every admission enquiry, even in peak season

Parents and students call with the same questions about courses, fees and batches — and most calls arrive in a few busy weeks. Callers who can't get through often don't call back.

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Overview

Felina for Education

Schools, colleges, coaching centres and EdTech teams handle a steady stream of admission and course enquiries. Felina can answer those calls from your approved course information, capture each enquiry and pass interested families to your counsellors, in English or Tamil.

Call scenarios

Typical calls

Inbound — customers calling you

  • Course, fee and batch-timing questions from parents and studentsCore capability
  • Eligibility, admission steps and deadlinesCore capability
  • Requests to speak to a counsellorCore capability

Outbound — Felina calling customers

  • Follow-up calls to families who enquiredCore capability
  • Admission-deadline reminders to enquired familiesCore capability
  • Counselling and demo-class remindersConfirmation required

Outbound calls go only to customers who have consented, using approved scripts and authorised data.

Scope

What Felina handles — and what goes to your team

Felina handles

  • Answer course, fee and admission questions from approved information
  • Record each enquiry with the course of interest and a preferred callback time
  • Take counsellor callback requests
  • Call enquired families back with approved next steps

Your team handles

  • Admission decisions and exceptions
  • Scholarships, fee waivers and negotiations
  • Questions outside the approved information
  • Any family that asks for a person

Escalation to your staff. When a family asks for a counsellor, or a question falls outside approved information, Felina records the details and passes the enquiry to your admissions team — as a transfer or a callback request, whichever route you set up.

Use cases

Use cases in detail

Each use case shows what it does, why it matters, how it works and what it depends on.

  • Admission and course enquiries

    Core capability
    What it does
    Answers questions about courses, eligibility, fees, batch timings and admission steps from your approved information.
    Why it matters
    Parents get answers when they call, instead of waiting for a counsellor to be free.
    How it works
    You provide approved course and admission details; Felina uses only that information.
    Depends on
    Accurate, up-to-date course and fee information from your team.

  • Enquiry capture and counsellor handover

    Requires an integration
    What it does
    Records the caller's details and interest, and hands families who want a counsellor to your admissions team.
    Why it matters
    Counsellors spend their time on families ready to talk, not on repeating the basics.
    How it works
    Felina logs each enquiry and flags callers who ask for a counsellor.
    Depends on
    A CRM or lead-sheet integration for automatic logging. Without one, enquiries are shared through an agreed handover.

  • Follow-up calls to enquiries

    Core capability
    What it does
    Calls families who enquired to share next steps or remind them of an admission deadline.
    Why it matters
    Interested families are less likely to drop off between enquiry and admission.
    How it works
    Your team approves the follow-up script and the contacts to call.
    Depends on
    Authorised contact data and appropriate consent to call.

  • Counselling and demo-class reminders

    Confirmation required
    What it does
    Reminds families about booked counselling sessions or demo classes.
    Why it matters
    Fewer no-shows for sessions your team has already scheduled.
    How it works
    Felina calls at an agreed time before each session.
    Depends on
    Access to your session schedule through an authorised integration.

Items marked “Confirmation required” are not presented as available yet. Ask us about them during your demo.

Workflow

From enquiry call to counsellor

  1. Step 1: Parent calls

    The call is answered straight away, in English or Tamil.

  2. Step 2: Questions answered

    Course, fee and admission questions are answered from approved information.

  3. Step 3: Enquiry captured

    Course of interest and preferred contact time are recorded.

  4. Step 4: Counsellor follows up

    Families who want a counsellor are handed to your admissions team.

Simulation

Try a simulated call

Scripted demonstrations of the calls above. Play them step by step and see what Felina records.
Caller's question

Simulated call · Education

Simulation
Workflow stage7 of 7: Outcome
  1. A parent calls the admissions number. Felina answers straight away.

  2. CallerHi, I want to know about the Class 11 science batch. When does it start?

  3. Request understood: the start date for the Class 11 science batch.
  4. Approved course information checked: Class 11 science has weekday and weekend batches.

  5. FelinaHappy to help. The next Class 11 science batch starts in the first week of June. Would you like the timings and fees?

  6. CallerYes. Is there a weekend option?

  7. FelinaThere's a weekend batch on Saturdays and Sundays. I can share the fees now, or arrange a call with a counsellor. Which would you prefer?

  8. CallerA counsellor call tomorrow evening, please.

  9. Recorded course: Class 11 science

  10. Recorded batch: Weekend

  11. Recorded next step: Counsellor callback, tomorrow evening

  12. FelinaDone. I've noted a counsellor call for tomorrow evening. Our admissions team will call you then.

  13. Handed to staffCallback request passed to the admissions team with the details above.

  14. OutcomeEnquiry recorded and a counsellor callback arranged.

What Felina recorded

Course
Class 11 science
Batch
Weekend
Next step
Counsellor callback, tomorrow evening

Simulation complete.

Simulated call. A scripted demonstration of how Felina handles this kind of call — not a live AI connection, a recording, or a real customer.

Integrations and dependencies

What this depends on

Integration availability depends on your system, API access, data permissions and deployment requirements. We confirm what's possible before go-live.

  • Phone line / telephony

    Connects Felina to the number your customers already call.

    Core capability

  • CRM or lead sheet

    Logs each enquiry automatically. Availability depends on your system, API access and data permissions.

    Requires an integration

  • Student information or admissions systems

    Needed only for workflows that read student records. Not assumed — confirmed per deployment.

    Confirmation required

Outcomes and evidence

What could change for your team

Potential operational outcomes — qualitative, not measured results. Published evidence is labelled with its type.

  • Fewer unanswered admission calls

    Peak-week calls are answered instead of ringing out.

  • Counsellor time on ready families

    Routine questions are answered first, so counsellors talk to families who want to proceed.

  • Every enquiry on record

    Each call leaves a record your team can follow up.

How we measure and label results

FAQs

Frequently asked questions

Will Felina make admission decisions?

No. Felina shares approved information and captures enquiries. Admission decisions, counselling and enrolment stay with your team.

Can Felina speak to parents in Tamil?

Felina is configured for Coimbatore Tamil and English today. Other regional styles and languages are added only after testing.

What happens when a parent wants a person?

Felina hands the enquiry to your admissions team through the escalation path you define.

Can it call back families who enquired earlier?

Yes — using contact lists and scripts your team approves, and only where you have appropriate consent to call.

Do you guarantee more enrolments?

No. Felina helps make sure enquiries are answered and followed up. Enrolment depends on many factors beyond the call.

See Felina answer an admission enquiry

Tell us about your admission calls and peak seasons. We'll follow up to arrange a demo.

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