Frequently asked questions

Felina AI is an AI voice agent platform for business calls. You configure it with approved business knowledge and workflows, and it handles the relevant conversations — answering enquiries, following up and handing over to your team.

No. Felina is an AI voice agent for customer conversations. It is not a CCTV, security or theft-detection product.

Felina takes routine calls and follow-ups so your team can focus on conversations that need a person. Anything outside its approved information goes to your staff.

It hands the caller or the enquiry to your team through the escalation path you define.

Yes — to customers who have consented, using authorised data and approved scripts.

Felina is configured for Coimbatore Tamil and English today. Other regional styles and languages are added only after testing.

Integration availability depends on the system, API access, data permissions and deployment requirements. We confirm what's possible for your set-up before go-live, and we name specific systems only once an integration is verified.

Data handling, retention and call-recording practices are agreed with each customer during onboarding. See our Privacy Policy, and ask us for the specifics for your deployment.

Approved business information (products, services, policies, timings), the workflows you want handled, your escalation contacts, and access to any systems you want connected.

It depends on the workflows and integrations you need. We'll give you a realistic plan once we understand your calls.