Felina AI
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Restaurants and Hospitality

Take every booking call, even in the middle of service

Calls peak exactly when staff are busiest — lunch and dinner service. Reservation and event enquiries go unanswered, and guests book elsewhere.

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Overview

Felina for Restaurants and Hospitality

Felina can answer common guest questions, take reservation and event enquiries and follow up with guests, from your approved information. Direct booking into your reservation system needs an authorised integration; otherwise your team confirms each booking.

Call scenarios

Typical calls

Inbound — customers calling you

  • Table reservation requestsRequires an integration
  • Timings, location, parking and menu questionsCore capability
  • Party, private-dining and catering enquiriesCore capability

Outbound — Felina calling customers

  • Booking confirmation callsConfirmation required
  • Post-visit feedback callsConfirmation required

Outbound calls go only to customers who have consented, using approved scripts and authorised data.

Scope

What Felina handles — and what goes to your team

Felina handles

  • Take reservation details — date, time, party size, requests
  • Answer approved guest questions
  • Collect event enquiries for your manager

Your team handles

  • Special arrangements beyond your booking rules
  • Complaints
  • Event pricing and negotiation
  • Food orders (not a standard workflow)

Escalation to your staff. Anything that needs a decision — special arrangements, complaints, event pricing — goes to your manager with the details already captured.

Use cases

Use cases in detail

Each use case shows what it does, why it matters, how it works and what it depends on.

  • Reservation requests

    Requires an integration
    What it does
    Takes table requests with date, time, party size and special requests.
    Why it matters
    Guests can book when they call, even during a busy service.
    How it works
    Felina collects the details, then books directly or passes the request to your team to confirm.
    Depends on
    Direct booking needs an integration with your reservation system. Otherwise staff confirm each request.

  • Guest information enquiries

    Core capability
    What it does
    Answers questions about timings, location, parking, menu highlights and dietary options from approved information.
    Why it matters
    Staff stay with the guests in front of them.
    How it works
    You keep the approved information current, including holiday timings.
    Depends on
    Current, approved information. Live menu or table availability needs an integration.

  • Party and event enquiries

    Core capability
    What it does
    Captures details for private dining, parties and catering enquiries.
    Why it matters
    Larger bookings reach your manager with the details already collected.
    How it works
    Felina asks your approved questions and hands the enquiry to your events contact.
    Depends on
    A defined handover to your events or banquet team.

  • Booking confirmations and feedback calls

    Confirmation required
    What it does
    Calls guests to confirm upcoming bookings or to ask for feedback after a visit.
    Why it matters
    Fewer no-shows, and feedback you can act on.
    How it works
    Felina calls guests who have consented, using approved scripts.
    Depends on
    Booking data access and guest consent to be called.

Items marked “Confirmation required” are not presented as available yet. Ask us about them during your demo.

Workflow

From call to confirmed table

  1. Step 1: Guest calls during service

    Answered straight away, without pulling staff off the floor.

  2. Step 2: Details captured

    Date, time, party size and special requests.

  3. Step 3: Booking confirmed

    Directly in your system where integrated, or by your team.

  4. Step 4: Events handed over

    Party and catering enquiries go to your manager.

Simulation

Try a simulated call

Scripted demonstrations of the calls above. Play them step by step and see what Felina records.
Caller's question

Simulated call · Restaurants and Hospitality

Simulation
Workflow stage7 of 7: Outcome
  1. A guest calls during the lunch rush.

  2. CallerDo you have a table for six this Saturday at 8?

  3. Live table availability isn't connected in this set-up, so Felina takes a request for staff to confirm. Direct booking needs a reservation-system integration.Requires an integration

  4. FelinaLet me take that request: a table for six, this Saturday at 8 pm. Is it a special occasion, and are there any dietary needs?

  5. CallerIt's a birthday, and two of us are vegetarian.

  6. Recorded party: 6 guests

  7. Recorded when: Saturday, 8 pm

  8. Recorded notes: Birthday, 2 vegetarian

  9. FelinaNoted. I've passed your request to our team, and they'll confirm your table shortly.

  10. Handed to staffRequest sent to staff to confirm.

  11. OutcomeBooking request captured without pulling staff off the floor.

What Felina recorded

Party
6 guests
When
Saturday, 8 pm
Notes
Birthday, 2 vegetarian

Simulation complete.

Simulated call. A scripted demonstration of how Felina handles this kind of call — not a live AI connection, a recording, or a real customer.

Integrations and dependencies

What this depends on

Integration availability depends on your system, API access, data permissions and deployment requirements. We confirm what's possible before go-live.

  • Phone line / telephony

    Connects Felina to the number your customers already call.

    Core capability

  • Reservation or table-management system

    Needed for direct booking. Specific systems are named only once an integration is verified.

    Requires an integration

  • POS or ordering systems

    Not assumed. Confirmed per deployment.

    Confirmation required

Outcomes and evidence

What could change for your team

Potential operational outcomes — qualitative, not measured results. Published evidence is labelled with its type.

  • Booking calls answered during service

    Guests can book without pulling staff off the floor.

  • Staff stay with guests

    Routine questions no longer interrupt service.

  • Complete event enquiries

    Managers receive party size, date and requests in one place.

How we measure and label results

FAQs

Frequently asked questions

Which reservation systems does Felina work with?

We don't claim compatibility with specific reservation or POS systems until an integration is verified for your deployment. Without one, your team confirms each request.

Can Felina take food orders by phone?

Order-taking isn't presented as a standard workflow. It depends on your systems and is confirmed per deployment.

What about menu changes and holidays?

You update the approved information, and Felina uses the latest version on calls.

Can guests speak in Tamil?

Felina is configured for Coimbatore Tamil and English today. Other regional styles and languages are added only after testing.

See Felina take a booking call

Tell us when your phones get busiest and what guests ask most. We'll follow up to arrange a demo.

Book a Demo Explore Results and Proof